Terms of Service

PageView.ro is operated by S.C. CloudX Digital Agency, Str. Principală nr. 358, Sângeru, județul Prahova, România, trade register no. J29/1572/2016, tax ID RO36481851 (“we”, “us”). “You” means the organisation on whose behalf an account was opened, and every person who signs in under it.

By opening an account, installing the tracker, or using the API, you accept these terms. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it. The service is intended for businesses and publishers, not for consumers.

Three documents govern the relationship and should be read together: these terms, the Privacy Policy, and — for the reader data we process on your behalf — the Data Processing Agreement.

PageView.ro is in early access and is invite-only. Public self-service sign-up is disabled in the product itself: accounts are created by us, or through an invitation link issued by an administrator of an existing workspace.

• We do not operate email infrastructure. Invitation links are shared by the person who created them; we will never promise you an automated invitation, reminder, alert or password-reset email, because none exists.
• An invitation link is a capability: whoever holds it can join the workspace with the role it carries. Treat it as a secret, and revoke it in Settings → Team if it goes astray. Invitations expire after seven days.
• An administrator-issued password is temporary by design. The dashboard forces you to set your own password before you can go any further.
• Pricing is not published during early access. Commercial terms — if any apply to your account — are agreed separately and in writing. No charges arise unless you have agreed them in writing.

• You are responsible for everything done under your account, including by the people you invite. Roles are yours to manage: a viewer reads, an administrator can change settings, mint API keys and invite others.
• Keep credentials and keys confidential. Your site's public key (pk_…) is embedded in the page and is public by design; your read API key (pv_…) is a secret and must stay on your server, never in a browser.
• Tell us promptly if you believe an account, an invitation link or an API key has been compromised, so we can revoke it.

You agree to use the service only as follows.

You must

• Install the tracker only on websites you own or are authorised to instrument.
• Have your own lawful basis for the measurement, and describe it in your own privacy notice — the tracker runs on your pages, under your name.
• Obtain consent before enabling the optional first-party identity, which stores an identifier in the reader's browser.
• Honour reader opt-outs. The tracker already respects Global Privacy Control and its own opt-out flag; do not attempt to work around them.

You must not

• Send us direct identifiers or special-category data. Titles, URL paths, author and category fields are stored verbatim: never put a reader's name, email address, subscriber ID, health, political, religious or similar information into them.
• Attempt to re-identify a reader from pseudonymous data, or combine our data with other datasets for that purpose.
• Use the service to track or profile identified individuals, or for surveillance of any kind.
• Send fabricated, inflated or automated traffic, or otherwise deliberately distort measurement — whether your own or a third party's.
• Circumvent rate limits, probe the ingest for vulnerabilities without a written agreement, or interfere with other customers' use of the service.
• Resell, sublicense or white-label the service without our written agreement, or use it to build a competing product.

We give no uptime guarantee and offer no service level agreement. That is not boilerplate caution; it is an accurate description of the architecture. The platform deliberately runs on a single powerful server rather than a high-availability cluster, because for this product that trade-off buys speed and simplicity. It also means a hardware failure, a network incident or a maintenance window can take the service offline.

• Under heavy load the ingest deliberately sheds work rather than falling over: heartbeats are dropped before pageviews, and rejected events are answered silently. Measurement is best-effort by design.
• Events can also be lost outside our control: content blockers, browsers that never fire a final beacon, and network failures all cost real pageviews. Every web analytics tool undercounts; ours tells you so.
• Analytics figures are an editorial instrument, not a system of record. Do not use them as the basis for billing, contractual reporting, audited circulation figures, or any other purpose that requires a guaranteed count.
• We may perform maintenance, upgrades and migrations that interrupt the service, and will try to place them outside peak newsroom hours.

If your operation needs contractual availability guarantees, tell us before you rely on the service, and we will tell you honestly whether we can meet them today.

• You retain all rights in your data: the analytics collected from your sites, your article metadata and your account content. We claim no ownership.
• We process reader data only to provide the service to you, on your instructions, under the Data Processing Agreement.
• We do not sell your data, do not share it with advertising networks, do not build cross-customer profiles, and do not use it to train machine-learning models.
• We do use aggregated, non-identifying operational telemetry — request rates, error counts, storage growth — to run and improve the service. That is capacity planning, not a product built on your audience.

• Export. Reports can be exported as CSV from the dashboard, and a per-site read API key gives you programmatic access to the same figures. You can leave with your numbers.
• Deletion of a single reader. Where the first-party identity is enabled, we delete a specific person's rows from the raw events and the durable visitor profiles on request.
• Deletion of a whole site. An administrator can erase all analytics data for a site from Settings, confirming by typing the site name. The capability is disarmed at platform level and must be armed by an operator, precisely because it is irreversible.
• On termination. We delete or return your analytics data at your choice; in the absence of an instruction, the retention periods in the Privacy Policy take over and the data expires on its own. Backups roll off within 90 days. Account and site metadata may be retained where we have a legal or accounting reason to keep it.

The product can send data to systems you nominate — the WordPress plugins, and cross-publishing webhooks that push an article to a destination you configure. Where you set up such a flow:

• You choose the destination and are responsible for it. Endpoints must be HTTPS and publicly addressable; requests to internal or private network addresses are refused.
• Deliveries are signed so the receiver can verify them; keeping the shared secret safe is your side of that arrangement.
• You remain responsible for what is republished, including copyright, attribution and any personal data inside the content itself.
• Delivery is best-effort. A failed webhook is retried within limits and then given up on; we do not guarantee that any particular article reaches any particular destination.

The service, the tracker, the dashboard, the plugins and everything we publish about them remain ours. For the term of your account you get a non-exclusive, non-transferable right to use them for your own websites. You may not copy, decompile or re-license them beyond what applicable law expressly permits.

Feedback is welcome and, if you send it, we may use it without obligation or payment. That does not give us any right in your data.

Early access means the product moves. Features can be added, changed or removed, and interfaces can change with them. We try to keep the tracker payload and the public read API backward compatible and to version them rather than mutate them, but we do not promise that any specific feature will still exist tomorrow. Where a change would break an integration you depend on, we will surface it in the dashboard before it lands, as far as it is within our control.

• You can stop using the service at any time and ask us to delete your data.
• We may suspend or terminate an account that breaches these terms, that puts the platform or other customers at risk, or where we are legally required to do so. Where circumstances allow, we will warn you first and give you a chance to fix the problem.
• We may also discontinue early access as a whole. If we do, we will give you reasonable notice and a window to export your data.
• Sections that by their nature should survive termination — ownership, liability, governing law — do so.

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that measurements will be complete or exact — see section 5.

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss of data that the affected party could have prevented with reasonable backups.

Our total aggregate liability arising out of or in connection with the service is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim. [DE COMPLETAT: the liability cap for early-access accounts where no fees have been paid]

Nothing in these terms limits liability that cannot be limited under Romanian law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for intentional misconduct. Nothing here limits either party's obligations under the GDPR, which are dealt with in the Data Processing Agreement.

You will hold us harmless against third-party claims arising from data you collected unlawfully through the service, from content you republished through an integration you configured, or from your breach of section 4.

These terms are governed by Romanian law, without regard to conflict-of-law rules. The competent courts are those of Romania having jurisdiction over our registered seat in Prahova county. Mandatory consumer-protection rules, where they apply despite the business orientation of the service, are unaffected.

If any provision is found unenforceable, the rest stays in force and the provision is read down to the minimum change needed to make it valid.

We may amend these terms. The current version always lives at this address and carries a “last updated” date. Material changes are announced in the dashboard at least 30 days before they take effect, so you have time to object or leave; we will not claim to have emailed you, because we do not run email infrastructure. Continued use after a change takes effect means you accept it. If you do not accept a change, stop using the service and ask us to delete your data before it takes effect.

S.C. CloudX Digital Agency, Str. Principală nr. 358, Sângeru, județul Prahova, România. trade register no. J29/1572/2016, tax ID RO36481851. Email: [email protected].